Thank you for shopping with MISE EN SPICES. This Shipping Policy explains how orders are processed, shipped, and delivered through our website https://miseenspices.com.
1. Order Processing Time
- All orders are processed within 1–3 business days after order confirmation.
- Orders are not shipped or delivered on Sundays or public holidays.
- During high demand or sale periods, processing time may take slightly longer.
2. Shipping Locations
We currently ship across India.
At this time, international shipping is not available.
3. Shipping Charges
- Shipping charges (if applicable) will be clearly displayed at checkout before payment.
- Shipping fees may vary based on location, order size, and weight of the package.
4. Estimated Delivery Time
- Metro Cities: 3–5 business days
- Other Locations: 5–7 business days
Delivery timelines are estimated and may vary due to courier partner delays, weather conditions, or unforeseen circumstances.
5. Order Tracking
Once your order is shipped, you will receive tracking details via email or SMS (if applicable), allowing you to track your shipment.
6. Delayed or Lost Shipments
MISE EN SPICES is not responsible for delays caused by courier partners, natural disasters, strikes, or other uncontrollable factors.
However, we will fully assist you in coordinating with the courier service to resolve any delivery issues.
7. Incorrect Address or Failed Delivery
- Please ensure that your shipping address and contact details are correct at the time of placing the order.
- Orders returned due to incorrect address, incomplete details, or refusal at delivery will not be eligible for a refund.
8. Damaged Packages During Shipping
If you receive a package that appears damaged:
- Do not accept the delivery if possible
- Contact us within 48 hours of delivery
- Share clear photos or videos of the package
We will review the issue and provide a suitable resolution as per our Refund & Return Policy.
9. Contact Us
For any questions related to shipping or delivery, please contact us:
Business Name: MISE EN SPICES
📍 Address: Kapprassery, Kochi, India – 683585
📧 Email: miseenspice2026@gmail.com
📞 Phone: +91 94978 07228